Safeguarding Officer

4 weeks ago


St Peter Port, United Kingdom HSBC Full time
About the Role

HSBC is seeking an ambitious candidate to join our team as a Safeguarding Officer. This role is based in Jersey, Channel Islands, and requires applicants to hold an 'Entitled' right to work status.

Key Responsibilities
  • Handles contact with HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.
  • Timely completion of KYC and CDD checks, liaising with all relevant parties to get all required documentation.
  • Ensure accuracy and completeness of data for ongoing monitoring.
  • Assists in maintaining and improving effective interaction and communication with customers.
Requirements
  • Customer service experience essential.
  • Strong written and verbal communication skills, with the ability to adapt communication style depending on the audience, whilst remaining clear, concise and professional at all times.
  • A customer centric approach.
  • Excellent attention to detail.
  • Knowledge of KYC and CDD preferred but not essential.
About HSBC

At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.


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