Chief Chocolate Retail Operations Manager

7 days ago


Nottingham, Nottingham, United Kingdom Hotel Chocolat Full time

Key Responsibilities:

  • Provide exceptional leadership to your team to drive store sales and performance.
  • Develop and implement strategies to maximise commercial opportunities in-store.
  • Ensure excellent customer service and guest experience.
  • Work closely with the store team to exceed sales targets and KPIs.

Requirements:

  • Experience in a fast-paced retail environment, preferably within a luxury brand.
  • Proven leadership and team management skills.
  • Excellent communication and coaching skills.
  • A passion for chocolate and delivering exceptional customer service.

About Us:

  • We're a leading premium chocolate brand with a range of products spanning luxury gifts, alcohol, and our pioneering drinking chocolate system, the VelvetiserTM.
  • We're committed to making people happy through chocolate.
  • We're looking for talented individuals who share our passion for chocolate and delivering exceptional customer service.


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