Ambitious Retail Operations Manager

2 days ago


Nottingham, Nottingham, United Kingdom Majestic Full time
About Us

Majestic Wine is the UK's leading specialist wine retailer, with a network of stores nationwide. Our company has undergone significant transformation and turnaround in recent years, resulting in record market share growth, a new product range, and six new stores.

Job Description

We are seeking an Retail Trainee Manager to join our team. As a key member of our store management team, you will support the Store Manager in driving sales performance and day-to-day operations. Your responsibilities will include delivering exceptional customer service, optimising KPI performance, and maintaining high operational standards.

Key Responsibilities:
  • Support the Store Manager in driving store performance and operations.
  • Take responsibility for the store and team in their absence.
  • Drive store performance by maximising sales opportunities and optimising KPIs.
  • Deliver exceptional customer service to drive business growth through customer loyalty and repeat purchases.
  • Sell the story not the discount, demonstrating passion for product with customers through in-depth knowledge of our range.
  • Support the recruitment, management, and development of the team.
  • Develop your own knowledge and support junior team members in passing WSET qualifications.
  • Maintain the physical appearance and maintenance of the store.
Requirements:
  • Experience working in a fast-paced, target-driven retail or hospitality environment.
  • Demonstrate ability to deliver exceptional customer experience and service.
  • Understanding of retail KPIs and ability to drive improvements.
  • Prioritise and strategically problem-solve in high-pressure environments.
  • A can-do attitude with a passion for seeing problems through to solutions.
  • Excellent communication and time management skills.
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
  • WSET 2 Qualification (essential) and willingness to work towards WSET 3 Qualification.
Benefits
  • Competitive salary (£35,000 - £45,000 per annum, dependent on experience).
  • Up to 20% staff discount.
  • Career development opportunities with excellent training schemes.
  • Fantastic incentives for international travel.
  • Contributory Company Pension Plan.
  • Life Assurance (worth 3 times annual salary).
  • Uniform provided.
  • 29 days holiday, including public and bank holidays.
  • PLUS invites to wine tasting events.
  • Access to Retail Trust benefits.
  • Company maternity, paternity, and adoption leave after 26 weeks.
  • Long service rewards.
  • Full training provided for first 3 months.
  • Company sick pay scheme.
Other Information
  • Contract: Permanent.
  • Hours: 39 and 45 hours per week contracts available.

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