Customer Relationship Specialist

4 weeks ago


GorlestononSea, Norfolk, United Kingdom Spicerhaart Full time

Overview

What to expect in this role at Spicerhaart

  • Develop and manage client relationships to ensure successful home buying experiences.
  • Effectively communicate with key stakeholders, including mortgage advisers, solicitors, and surveyors, to facilitate a smooth transaction process.
  • Coordinate and gather required documents to complete the sale, including identification, mortgage agreements, and insurance policies.
  • Provide exceptional customer service and maintain a reputation for delivering outstanding results.
  • Contribute to the growth and development of the sales progression team by sharing knowledge and best practices.

Key responsibilities

  • Manage multiple client relationships and prioritize tasks to meet deadlines.
  • Communicate effectively with clients and stakeholders through various channels, including email, phone, and face-to-face interactions.
  • Develop and maintain a thorough understanding of the home buying process and relevant industry regulations.
  • Collaborate with colleagues to achieve team goals and objectives.

Requirements

  • Demonstrable track record of success in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of the home buying process and relevant industry regulations.

What's on offer

  • A competitive basic annual salary between £17,500 and £22,000, depending on experience.
  • Quarterly bonuses for successfully converting a percentage of the pipeline.
  • Dedicated training and coaching to support ongoing development.


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