Customer Relationship Specialist
4 weeks ago
Overview
What to expect in this role at Spicerhaart
- Develop and manage client relationships to ensure successful home buying experiences.
- Effectively communicate with key stakeholders, including mortgage advisers, solicitors, and surveyors, to facilitate a smooth transaction process.
- Coordinate and gather required documents to complete the sale, including identification, mortgage agreements, and insurance policies.
- Provide exceptional customer service and maintain a reputation for delivering outstanding results.
- Contribute to the growth and development of the sales progression team by sharing knowledge and best practices.
Key responsibilities
- Manage multiple client relationships and prioritize tasks to meet deadlines.
- Communicate effectively with clients and stakeholders through various channels, including email, phone, and face-to-face interactions.
- Develop and maintain a thorough understanding of the home buying process and relevant industry regulations.
- Collaborate with colleagues to achieve team goals and objectives.
Requirements
- Demonstrable track record of success in a customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of the home buying process and relevant industry regulations.
What's on offer
- A competitive basic annual salary between £17,500 and £22,000, depending on experience.
- Quarterly bonuses for successfully converting a percentage of the pipeline.
- Dedicated training and coaching to support ongoing development.
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