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Call Centre Support Specialist for Cumbria Health
1 month ago
We have an exciting opportunity for a motivated and empathetic Call Centre Support Specialist to join our team in Carlisle. This role is perfect for individuals who enjoy working in a dynamic environment, providing excellent customer service and supporting colleagues.
As a Call Centre Support Specialist, you will handle incoming calls, respond to queries, and resolve issues in a professional and courteous manner. You will also contribute to maintaining a positive and productive work environment.
Key Responsibilities:
- Answer calls and respond to customer inquiries in a timely and effective manner
- Work collaboratively with internal teams to ensure seamless communication and support
- Maintain accurate records and data, adhering to data protection guidelines
- Develop and implement processes to improve call handling efficiency and effectiveness
- Contribute to a positive team culture, fostering open communication and collaboration
Requirements:
- Excellent communication and interpersonal skills
- Ability to work under pressure and manage competing priorities
- GCSE English and Maths (or equivalent)
- Previous experience in a similar role or industry desirable
Salary: £24,000 - £29,000 per annum, depending on experience. We offer a comprehensive benefits package, including opportunities for growth and development.
About Us:
Cumbria Health provides primary healthcare services across Cumbria, prioritizing patient-centered care and staff satisfaction. We strive to create a collaborative work environment, encouraging staff to grow professionally and personally.
