Squad Lead and Agile Coach

1 week ago

Cardiff, Cardiff, United Kingdom Admiral Group Plc Full time
About the Role

An exciting opportunity has arisen for a skilled and enthusiastic Squad Lead to join Admiral's Contact Centre Solution team within the IT Business Technology Group.

As a Squad Lead and Agile Coach, you will play a proactive role in improving our customer and agent experiences and delivering significant business value.

You will be a pro-active Servant Leader and Agile Coach who is capable of motivating teams.

You will have a strong track record of helping teams to adopt Agile working practices and of driving measurable improvements using data and metrics, including familiarity with OKRs.

  • This role will be a 12-month FTC to cover maternity leave.
  • Management and success of the Squad.
  • Supporting the Squad to live the following values: productivity, quality, transparency, openness, and incremental improvement.
  • Ensuring Squad level ceremonies including Daily Stand Ups, Sprint Planning, Sprint Demos, and Sprint Reviews are conducted effectively and efficiently.
  • Drive effective and consistent operational performance for the scrum process.
  • Own and manage Squad risks, issues, and dependencies.
  • Collaboration with Squad Lead community and team leadership to drive improvement and sharing of best practice.
  • Development of high performing Agile team.
  • Provide relevant input to support each Squad member's development and performance needs.
  • Support Product Owners with Squad backlog management.
  • Coach Squad team members in Agile practices and mindset.

Requirements

  • Squad Lead / Scrum Master experience for at least 2 years.
  • Excellent communication and people management skills.
  • Agile mindset, development techniques and processes.
  • Emotional intelligence and empathy.
  • Project Management fundamentals.
  • Operating with an embedded SDLC process underpinned by Lean Agile practices.
  • Knowledge and experience in the use of Agile tools such as Jira and Confluence.
  • Data management.

Professional Training Requirements (Desirable)

  • Agile Management foundation.
  • Scrum Master certification.

What We Offer

  • All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays).
  • Option to buy or sell up to five days of annual leave in addition to your allocation.
  • Hybrid working arrangement, with expectation to work from the office twice a month.

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