Technical Support Specialist
1 day ago
**About the Role:**
We are seeking a highly skilled Technical Administrator to join our team at Sandon Valley House site. The successful candidate will be responsible for working with a small team of 3 to deal with developers who have requested a freshwater connection to our network.
The team takes calls and mainly responds to emails, while also scheduling field activities. They work to tight deadlines and metrics which contribute to business performance (DMEX). As we currently sit in second place in the industry, this is an excellent opportunity to be part of a high-performing team.
The successful candidate must be customer-focused and possess the skill set to work to tight deadlines and balance multiple priorities. One of the key metrics we measure is the customer journey, so we need individuals who can deliver good quality work alongside an excellent service to developers.
This role requires attention to detail, as we are highly regulated and need to ensure that we capture and record precise data to maintain compliance. If you have strong organizational skills and are able to work under pressure, we would love to hear from you.
**Key Responsibilities:**
- Work with a small team to manage developer requests for freshwater connections
- Respond to emails and take calls from developers
- Schedule field activities and ensure timely completion
- Maintain accurate records and data to meet regulatory requirements
**What We Offer:**
- A competitive salary of £14.34 per hour
- Opportunity to work with a high-performing team
- Develop your skills and experience in a dynamic environment
**Requirements:**
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet tight deadlines
- Strong organizational skills and attention to detail
- Customer-focused approach and ability to provide excellent service
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