Night Manager
1 month ago
We are seeking a highly motivated and organized Night Manager to join our team at Bloc Hotel Birmingham. As a key member of our operations team, you will be responsible for ensuring the smooth operation of the hotel during the night shift.
Key Responsibilities:
- Manage and maintain the highest levels of customer service, ensuring that all guests have a positive experience.
- Oversee the completion of the night auditing process, ensuring accuracy and attention to detail.
- Balance and bank cash in accordance with company policy.
- Prepare and generate reports for senior management.
- Maintain the security and safety of the hotel and its guests.
- Manage and maintain administration of all reservations during the night shift.
- Lead and develop the night team, conducting regular spot checks and on-the-job training.
- Assist in the administration of the night team, including rotas and time sheets.
Requirements:
- Previous experience in a customer-facing night role.
- Able to work evenings and weekends.
- Dedicated to detail with an ability to handle multiple tasks at once.
- A positive 'can-do' attitude with excellent problem-solving skills.
- Inclusive and collaborative, sharing responsibility and accountability for success.
What We Offer:
- Competitive salary.
- Paid day off on your birthday.
- Two paid days off on your BIG birthdays.
- Enhanced holiday allowance.
- Employee Assistance Programme.
- Hotel Employee Rate global discount scheme.
- Complimentary hotel accommodation allocation group-wide.
- Generous Friends & Family rates group-wide.
- Stocked canteen.
- Internal progression opportunities.
- Subsidised parking.
- Refer a friend incentive.
- At least four team social events per year.
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