Head of Guest Experience

1 week ago


Mayfair, United Kingdom myGwork Full time

This is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.


Position Overview

We're looking for a talented Head Waiter to join our team at The Dorchester. As a leader in the industry, we're committed to providing the absolute best experience for our guests. Our award-winning learning academy ensures that you'll have the opportunity to achieve the highest standards of craft, service, and leadership.


What you'll get

As a Head Waiter at The Dorchester, you'll enjoy:

  • A competitive Employee bonus scheme and Excellent Service charge
  • Complimentary stays including breakfast across the Dorchester Collection Hotels
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant Social events that bring employees together
  • Amazing benefits like discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
  • Apprenticeship, training and development opportunities
  • £1000 bonus when you recommend a friend
  • Access to immediate well-being advice

What you'll do

You'll be responsible for delivering exceptional service, ensuring that all guest needs are met during their stay. This includes running a station, greeting guests, menu knowledge, and assisting management with order taking and billing.


What you'll bring

  • Passion, Personality, Respect, Working Together, and Creativity are our core values
  • You have great communication skills with a strong customer service ethic
  • You can comfortably communicate in English

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