Head of Guest Experience
1 week ago
This is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Position Overview
We're looking for a talented Head Waiter to join our team at The Dorchester. As a leader in the industry, we're committed to providing the absolute best experience for our guests. Our award-winning learning academy ensures that you'll have the opportunity to achieve the highest standards of craft, service, and leadership.
What you'll get
As a Head Waiter at The Dorchester, you'll enjoy:
- A competitive Employee bonus scheme and Excellent Service charge
- Complimentary stays including breakfast across the Dorchester Collection Hotels
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant Social events that bring employees together
- Amazing benefits like discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
- Apprenticeship, training and development opportunities
- £1000 bonus when you recommend a friend
- Access to immediate well-being advice
What you'll do
You'll be responsible for delivering exceptional service, ensuring that all guest needs are met during their stay. This includes running a station, greeting guests, menu knowledge, and assisting management with order taking and billing.
What you'll bring
- Passion, Personality, Respect, Working Together, and Creativity are our core values
- You have great communication skills with a strong customer service ethic
- You can comfortably communicate in English
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