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Assistant Reception Manager
2 months ago
We are seeking an experienced and results-driven Reception Manager to join our team at Holiday Inn Manchester City Centre. As a key member of our front office team, you will be responsible for delivering exceptional customer service and driving sales opportunities to maximize revenue and occupancy levels.
Key Responsibilities- Support the Reception Manager in leading and developing a high-performing team focused on delivering outstanding guest experiences
- Drive sales opportunities and maximize revenue and occupancy levels through effective sales strategies and techniques
- Stay up-to-date with competitor hotels and the local market to identify new business opportunities
- Lead and develop a team of reception and reservations staff to ensure seamless delivery of guest services
- Proven experience as a Reception/Reservations/Assistant Reception/Front Office Manager with a track record of leading and developing high-performing teams
- Strong commercial acumen and ability to drive sales opportunities and maximize revenue
- Excellent communication and interpersonal skills with a focus on delivering exceptional customer service
- Ability to work in a fast-paced environment and adapt to changing priorities
- Worldwide travel discounts
- Use of onsite gym
- Uniform provided
- Subsidised carparking, subject to availability
- Everyday discounts at highstreet stores
- Meals on shift
