Operations Leader

21 hours ago


Birmingham, Birmingham, United Kingdom CV-Library Full time

Dynamic Lending Operations Leadership

We are looking for an experienced leader to drive the success of our Lending Operations team. The ideal candidate will have a strong background in lending operations, excellent leadership skills, and a customer-focused approach. This full-time position offers a competitive salary of up to £37,500 per annum.

About the Job:

  1. Manage daily operations, ensuring compliance and SLA adherence.
  2. Address broker and customer queries, ensuring prompt, accurate resolutions.
  3. Engage with stakeholders to ensure smooth application processing.
  4. Investigate and resolve escalated issues and complaints.
  5. Support recruitment, induction, and training to grow the team.
  6. Contribute to post-completion loan servicing and reporting.
  7. Deputise for the Head of Operations when required.

What We're Looking For:

  • 2+ years' experience in lending operations, preferably in retail lending.
  • Proven leadership skills, including team management and coaching.
  • Strong communication and problem-solving abilities.
  • A CeMap qualification (or willingness to achieve it).
  • A customer-focused approach and attention to detail.


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