Workshop Operations Lead

4 days ago


West Drayton, Greater London, United Kingdom Talent Finder Full time
Workshop Operations Lead

Talent Finder is seeking an experienced Workshop Operations Lead to join our team. In this role, you will be responsible for overseeing the day-to-day operations of our busy workshop, ensuring high standards of workmanship, and delivering exceptional customer satisfaction.

About the Role

We are looking for a highly organized and technically skilled Workshop Operations Lead to manage staff, allocate work effectively, and maintain quality standards.

Main Responsibilities:
  • Oversee and allocate work to service technicians, adhering to manufacturer guidelines and quality standards.
  • Plan workshop capacity to maximize productivity and reduce downtime.
  • Provide technical support and guidance to staff and customers, maintaining a high standard of technical expertise.
  • Ensure all repairs and services meet customer expectations and comply with safety and quality standards.
  • Monitor training needs, conduct quality checks, and drive continuous improvement within the team.
  • Support the service administration team to deliver exceptional customer experiences.
  • Accurately interpret job cards/repair orders and ensure compliance with quality procedures.
Requirements:
  • Previous experience as a Workshop Controller or similar role.
  • Deep understanding of vehicle servicing and repair processes.
  • Strong background in people management within an automotive workshop.
  • Fluent in English with excellent communication skills (verbal and written).
  • Proficiency in Microsoft Office and Excel; familiarity with Pinewood or 1Link is a plus.
  • GCSE English and Maths (or equivalent).
What We Offer:
  • Pension.
  • 30 days annual leave, including bank holidays.
  • Uniform provided.
  • Employee discount.
Salary: £35,000 - £40,000 Dependent on Experience

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