Training and Development Officer

3 weeks ago


Mountain Ash, United Kingdom EE Full time

Company Overview

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EE is a leading provider of mobile phone services, aiming to deliver exceptional customer experiences.

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Salary

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We offer a competitive salary of £20,280 per annum, reflecting the value we place on our employees' contributions.

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Job Description

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In this role, you will be responsible for supporting customers in understanding their bills, contracts, and mobile phone features, providing a positive experience every time they interact with us.

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This includes assisting customers in navigating our products and services, resolving queries, and delivering excellent customer service through multiple channels.

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You will work closely with colleagues to ensure seamless delivery of customer interactions, leveraging your communication skills to provide clear and concise information.

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Required Skills and Qualifications

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To succeed in this role, you will require strong customer service skills, including active listening, empathy, and problem-solving abilities.

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Apart from these skills, you must also possess excellent communication and interpersonal skills, enabling you to build rapport with diverse customers.

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Benefits

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In addition to your competitive salary, you will enjoy various benefits, including Smart working, discounts on EE and BT products, access to state-of-the-art contact centres, and more.

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Others

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The successful candidate will have opportunities for career growth and development through our Aspire programme, which supports your professional journey at EE.

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This position offers flexible working hours, volunteer days, and an optional pension scheme, ensuring a healthy work-life balance.

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