Training and Development Officer
3 weeks ago
Company Overview
">EE is a leading provider of mobile phone services, aiming to deliver exceptional customer experiences.
">Salary
">We offer a competitive salary of £20,280 per annum, reflecting the value we place on our employees' contributions.
">Job Description
">In this role, you will be responsible for supporting customers in understanding their bills, contracts, and mobile phone features, providing a positive experience every time they interact with us.
">This includes assisting customers in navigating our products and services, resolving queries, and delivering excellent customer service through multiple channels.
">You will work closely with colleagues to ensure seamless delivery of customer interactions, leveraging your communication skills to provide clear and concise information.
">Required Skills and Qualifications
">To succeed in this role, you will require strong customer service skills, including active listening, empathy, and problem-solving abilities.
">Apart from these skills, you must also possess excellent communication and interpersonal skills, enabling you to build rapport with diverse customers.
">Benefits
">In addition to your competitive salary, you will enjoy various benefits, including Smart working, discounts on EE and BT products, access to state-of-the-art contact centres, and more.
">Others
">The successful candidate will have opportunities for career growth and development through our Aspire programme, which supports your professional journey at EE.
">This position offers flexible working hours, volunteer days, and an optional pension scheme, ensuring a healthy work-life balance.
">-
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