Customer Service Relationship Manager
7 days ago
We are seeking an experienced Customer Service Relationship Manager to join our team at ERA, a leading manufacturer of decorative and security hardware for residential doors and windows. The successful candidate will be responsible for delivering high-quality customer service to a range of key account customers.
This is an exciting opportunity to work with a dynamic and forward-thinking company that prioritizes customer satisfaction and employee well-being.
Key Responsibilities- Provide exceptional customer service via telephone and email, resolving issues efficiently and effectively.
- Achieve and surpass service targets within the team, ensuring consistent delivery of high-quality service.
- Liaise directly with internal departments to resolve customer complaints and concerns in a professional and helpful manner.
- Identify opportunities to enhance the customer experience through proactive recommendations and solutions.
- Meet set KPIs on a weekly and monthly basis, demonstrating your ability to work under pressure.
- Process customer orders accurately and efficiently, ensuring seamless administration support.
- Previous experience in a customer-facing role, preferably in a similar industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
- A proven track record of achieving sales targets and exceeding customer expectations.
- Proficiency in using IT systems, including SAGE and Salesforce.
- A positive attitude, resilience, and a creative approach to problem-solving.
- Competitive salary of £25,000 - £30,000 per annum, depending on experience.
- 25 days' holiday plus bank holidays, with additional leave options available.
- Holiday purchase scheme, allowing you to take extra time off when needed.
- Pension matching up to 7%, contributing to your long-term financial security.
- Life assurance scheme, providing peace of mind for your loved ones.
- Enhanced maternity, paternity, adoption, and shared parental leave policies.
- Employee assistance programme, offering confidential support and guidance.
- Cycle-to-work scheme, helping you save money on transportation costs.
- Free eye tests, prioritizing your eye health and wellbeing.
- Subsidized canteen facilities, promoting a healthy work-life balance.
- Volunteering and team-building days, fostering a sense of community and teamwork.
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