Talon Outdoor Operations Support Specialist
3 weeks ago
We are seeking a highly skilled Technical Support Engineer to join our Platform Operations team at Talon Outdoor. As a key member of our team, you will be responsible for ensuring the smooth operation of our platforms stack by providing technical and functional assistance.
Key Responsibilities:- Diagnose and resolve issues related to platform operations
- Collaborate with business and engineering teams to enhance the system
- Proactively identify opportunities for improvement
- Work in a shift pattern to support North American users in Eastern Standard Time
- Provide user support, conduct troubleshooting, and contribute to system enhancements
- Proven experience in an application support role or similar technical position
- Familiarity with Agile and DevOps methodologies
- Proficiency in using DevOps tools like AWS, Terraform, and Docker in production environments
- Experience with continuous integration/delivery practices and performance scanning tools
- Excellent verbal and written communication skills
- Proficiency in at least one scripting or object-oriented programming language
- Experience with SQL scripting and database servers such as SQL Server and MongoDB
- Familiarity with internet-based application security practices
- Proficiency in configuration management, automation, and orchestration tools
Talon Outdoor is a people-focused company that values autonomy and employee development. We offer a comprehensive suite of benefits, including competitive salary, flexible working arrangements, and opportunities for growth and advancement.
Our ideal candidate will have a strong background in technical support and experience working with Agile and DevOps methodologies. They will possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.
Salary: $80,000 - $110,000 per year, depending on experience.
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