Collections Specialist

3 weeks ago

London, Greater London, United Kingdom YouLend Full time
About YouLend

YouLend is a leading global embedded financing platform that partners with e-commerce sites, tech companies, and payment services providers to offer flexible financing products to their merchant base.

Our AI-driven credit risk assessment solutions enable merchants and SMEs to receive fast, flexible, and affordable funding, operating in 9+ geographies across the UK, EU, and the US.

The Role

We are seeking a skilled Collections Executive to join our collections & recoveries department, promoting and sustaining a constructive, supportive, and professional working relationship with all merchants and colleagues.

The ideal candidate will have a strong understanding of collections and recoveries, with experience in customer contact strategy awareness, case management of high-value accounts, and negotiation of positive solutions.

Key responsibilities include:

  • Providing a first-class service relating to the resolution of non/under-paying merchants
  • Handling inbound and outbound telephone calls, creating ad hoc letter and email content with high levels of care, awareness, and accuracy
  • Building positive relationships with merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
  • Negotiating, implementing, and executing positive solutions with the merchant's circumstances in mind, while balancing the best interests of the business
Requirements

The successful candidate will possess:

  • Fluent English and German language skills
  • At least one year's experience within Credit Control/Collections/Debt Recovery environment

Desirable traits include:

  • High reliability, organisation, and adaptability
  • HubSpot proficiency
  • Excel experience
  • Insolvency knowledge
  • Legal escalation understanding
  • Excellent attention to detail and confidence working with data
  • Entrepreneurial mindset, with a strong work ethic and can-do attitude
Benefits

YouLend offers a comprehensive benefits package, including:

  • Stock Options
  • Private Medical insurance via Vitality
  • EAP with Health Assured
  • Enhanced Maternity and Paternity Leave
  • Modern and sophisticated office space in Central London
  • Free Gym in office building in Holborn
  • Subsidised Lunch via Feedr
  • Deliveroo Allowance if working late in office
  • Monthly in-office Masseuse
  • Team and Company Socials
  • Football Power League / Squash Club

We champion diversity and embrace equal opportunity employment practices, exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.

  • Collection Specialist

    3 weeks ago

    London, Greater London, United Kingdom nationalmuseums.org - Jobboard Full time

    We are seeking a highly skilled Collection Specialist to join our team at National Museum Directors' Council, Tate Britain. As a key member of our curatorial team, you will be responsible for managing our permanent displays, researching and proposing acquisitions, and devising, developing, and delivering exhibitions and changing collection displays.Key...

  • Collections Specialist

    3 weeks ago

    London, Greater London, United Kingdom Uncapped Full time

    About the RoleWe are seeking a highly skilled Collections Specialist to join our team at Uncapped, a fast-paced and rapidly growing FinTech company. As a Collections Specialist, you will play a crucial role in ensuring the smooth operation of our business by minimizing losses and maximizing cash flow.Key Responsibilities:Manage customer relationships and...

  • Art Collections Specialist

    4 weeks ago

    London, Greater London, United Kingdom Great Ormond Street Hospital Full time

    Job Title: Art Collections SpecialistGreat Ormond Street Hospital is seeking an Art Collections Specialist to join our team. The successful candidate will be responsible for the day-to-day care of our art collection, ensuring it is well maintained, catalogued, and accessible to the hospital community.The Art Collections Specialist will also take an active...

  • Collections Specialist

    3 weeks ago

    London, Greater London, United Kingdom Uncapped Full time

    About the RoleWe are seeking a skilled Collections Specialist to join our team at Uncapped, a fast-paced and rapidly growing FinTech company. As a Collections Specialist, you will play a critical role in managing our customer relationships and ensuring timely payments.Key ResponsibilitiesManage customer relationships and communicate effectively via phone,...

  • Blood Collection Specialist

    2 weeks ago

    London, Greater London, United Kingdom St George's Healthcare NHS Foundation Trust Full time

    Job SummarySt George's Healthcare NHS Foundation Trust is seeking a skilled and motivated individual to join our Phlebotomy team as a Blood Collection Specialist. The successful candidate will be responsible for collecting blood samples from patients through venepuncture, ensuring accurate and efficient laboratory analysis.Main ResponsibilitiesThe Blood...

  • Collections Specialist

    3 weeks ago

    London, Greater London, United Kingdom Liquid Recruitment Solutions Full time

    We are seeking a skilled Collections Specialist to join our team at Liquid Recruitment Solutions. The successful candidate will be responsible for collecting service charges and managing a large portfolio of service charge accounts.Key Responsibilities:Manage a large portfolio of service charge accounts and maintain contact with account holders to ensure...

  • Collections Specialist

    3 weeks ago

    London, Greater London, United Kingdom Zopa Full time

    About the RoleWe are seeking a skilled Collections Specialist to join our highly regarded customer services team at Zopa. As a Collections Specialist, you will play a crucial role in assisting with the initial stages of borrower arrears to maximise the recovery of new arrears cases.Key ResponsibilitiesMaking outbound calls through a dialler system to discuss...

  • Collections Specialist

    4 weeks ago

    London, Greater London, United Kingdom Lyca Mobile Group Full time

    Exceptional Collections Strategy RoleWe are seeking a highly skilled and empathetic Collections Specialist to join our innovative team at Lyca Mobile Group. As a key member of our customer care team, you will play a vital role in delivering an exceptional collections strategy that balances professionalism with a strong customer focus.Key...

  • Senior Collections Specialist

    3 weeks ago

    London, Greater London, United Kingdom Confluence Technologies, Inc. Full time

    Senior Collections SpecialistConfluence Technologies, Inc. is seeking a highly skilled Senior Collections Specialist to join our Finance team. The successful candidate will be responsible for ensuring timely payment of open invoices and facilitating resolution for payment.Key Responsibilities:Minimum 5 years' experience working within credit control and/or...

  • Senior Collections Specialist

    4 weeks ago

    London, Greater London, United Kingdom Confluence Technologies, Inc. Full time

    Senior Collections Specialist **Job Summary** Confluence Technologies, Inc. is seeking a skilled Senior Collections Specialist to join our Finance team. As a key member of our team, you will be responsible for ensuring timely payment of open invoices and facilitating resolution for payment. **Key Responsibilities** * Ensure timely payment of open...

  • Senior Collections Specialist

    4 weeks ago

    London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

    Senior Collections SpecialistContribute to the timely payment of open invoices as a Senior Collections Specialist. This role involves facilitating resolution for payment, posting cash receipts, and escalating issues to the AR & Revenue Manager for further resolution.Key Responsibilities:Ensure timely payment of open invoicesFacilitate resolution for...

  • Senior Collections Specialist

    4 weeks ago

    London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

    Senior Collections SpecialistContribute to the timely payment of open invoices as a Senior Collections Specialist. This role involves facilitating resolution for payment, posting cash receipts, and escalating issues to the AR & Revenue Manager for further resolution.Key Responsibilities:Ensure timely payment of open invoicesFacilitate resolution for...

  • Collections Specialist

    4 weeks ago

    London, Greater London, United Kingdom Zopa Full time

    About the RoleWe are seeking a skilled Collections & Recoveries Specialist to join our team at Zopa. As a Collections & Recoveries Specialist, you will play a crucial role in assisting with the initial stages of borrower arrears to maximise the recovery of new arrears cases.Key ResponsibilitiesMaking outbound calls through a dialler system to discuss...

  • Collections Specialist

    4 weeks ago

    London, Greater London, United Kingdom Zopa Full time

    About the RoleWe are seeking a skilled Collections & Recoveries Specialist to join our team at Zopa. As a Collections & Recoveries Specialist, you will play a crucial role in assisting with the initial stages of borrower arrears to maximise the recovery of new arrears cases.Key ResponsibilitiesMaking outbound calls through a dialler system to discuss...

  • Collections Care Specialist

    4 weeks ago

    London, Greater London, United Kingdom British Museum Full time

    About the RoleWe are seeking a skilled Collections Care Specialist to join our team at the British Museum. As a key member of our Department of Collection Care, you will play a vital role in the conservation and care of our vast collection of pictorial art on paper from East and South Asia and the Middle East.Key ResponsibilitiesContribute to the...

  • Collections Care Specialist

    4 weeks ago

    London, Greater London, United Kingdom British Museum Full time

    About the RoleWe are seeking a skilled Collections Care Specialist to join our team at the British Museum. As a key member of our Department of Collection Care, you will play a vital role in the conservation and care of our vast collection of pictorial art on paper from East and South Asia and the Middle East.Key ResponsibilitiesContribute to the...

  • Collections Specialist

    3 weeks ago

    London, Greater London, United Kingdom YouLend Full time

    About YouLendYouLend is a leading global embedded financing platform that empowers e-commerce sites, tech companies, and payment services providers to offer flexible financing products to their merchant base. Our software platform and APIs enable our partners to deliver fast, flexible, and affordable funding to merchants and SMEs worldwide.The RoleWe are...

  • Collections Specialist

    1 month ago

    London, Greater London, United Kingdom Kroo Full time

    About the RoleWe are seeking a highly skilled and experienced Collections Specialist to join our team at Kroo. As a key member of our Lending Operations function, you will play a critical role in establishing and maintaining strong relationships with our customers, ensuring timely and effective resolution of arrears and collections.Key...

  • Collections Specialist

    1 month ago

    London, Greater London, United Kingdom Kroo Full time

    About the RoleWe are seeking a highly skilled and experienced Collections Specialist to join our team at Kroo. As a key member of our Lending Operations function, you will play a critical role in establishing and maintaining strong relationships with our customers, ensuring timely and effective resolution of arrears and collections.Key...

  • Collections Specialist

    3 weeks ago

    London, Greater London, United Kingdom Uncapped Full time

    About the RoleWe are seeking a skilled Collections Specialist to join our team at Uncapped. As a key member of our customer-facing side of the business, you will play a vital role in ensuring our borrowers enjoy a seamless and great experience.Key ResponsibilitiesWork closely with our Collections Lead, Head of Underwriting, CRO, and CEO to drive business...