Digital Systems Manager

4 weeks ago


Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time
Job Title: Deputy Digital Systems Manager

The Deputy Digital Clinical Systems Manager is a key role within the University Hospitals Coventry and Warwickshire NHS Trust, responsible for the support, improvement, and ongoing development of all patient-facing clinical systems, including the Trust's core clinical system, Cerner EPR.

Main Responsibilities:
  • Management of the Digital Clinical Systems Team, ensuring they operate in harmony with the Digital Service Desk and other Digital teams.
  • Implementation and management of best practice support processes for Incidents, Requests, Change, and problems using the Digital Departments ServiceNow toolset.
  • Configuration of all clinical systems managed by the team, including electronic document management, Digital dictation/voice recognition, and EPR.
  • Responsible for Business as Usual (BAU) support for all clinical systems, working closely with the Associate Director of Digital Programmes and the Head of Digital Programmes.
  • Support the handover of projects to BAU support, ensuring all required documents, processes, and training are undertaken by the required teams.
  • Responsible for prioritisation of configuration changes and development work, ensuring the key aspects of the Digital Strategy are implemented.
  • Work with the Digital Clinical Team to ensure adoption and embedding of standard work and best practice by staff across the Trust.
  • Contribute to the Digital strategy and help determine the implementation plan.
  • Support effective supplier management, ensuring SLAs and contractual compliance is achieved in the best interest of the Trust.
Requirements:
  • Strong leadership and management skills, with experience of managing ITIL and ISO 20000:1 best practice support and development workflows.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clinical and technical teams.
  • Proven experience of implementing and managing clinical systems, including EPR, electronic document management, and Digital dictation/voice recognition.
  • Ability to work in a fast-paced environment, with a strong focus on delivering high-quality results and meeting deadlines.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.


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