Café Operations Manager
7 days ago
About the Role
We are seeking a skilled Café Manager to lead our team and drive customer satisfaction.
As a Café Manager at Tesco, you will be responsible for overseeing daily operations, managing a team of hospitality professionals, and ensuring exceptional customer service.
Key Responsibilities:
- Manage the overall running of the café, including routines, processes, sales standards, and changes.
- Hold full profit and loss accountability for the café.
- Maximise sales, impact, and presentation in the café, ensuring everything is safe and legal for customers and colleagues.
- Lead your team and inspire them to hit sales targets.
- Deliver to the standard required by understanding key drivers of our service plan.
- Select, train, and develop team members to enable them to feel proud of the work they do.
- Act as a café menu expert, sharing knowledge with the team.
- Ensure customers receive high-quality food and drinks in a clean, tidy environment.
You Will Need
- A background in hospitality, at supervisory level and above.
- A commitment to excellent customer service.
- People management skills to lead by example and coach in an inclusive manner.
What's in It for You
As a Café Manager at Tesco, you will enjoy a fantastic work-life balance, excellent benefits, and opportunities for career development.
Benefits include:
- Colleague Clubcard after 3 months' service.
- Flexible working from day one.
- Retirement savings plan.
- Life Assurance.
- Access to free wellbeing services.
- Exclusive deals and discounts website.
- Uniform provided.
- 28 days' holiday (including Bank Holidays).
- Access to colleague networks.
Personal Qualities
As a Café Manager at Tesco, you will be expected to possess good planning and organisation skills, confidence in using your initiative, and excellent communication skills to motivate and support a growing team.
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