Assistant General Manager

3 weeks ago

High Wycombe, Buckinghamshire, United Kingdom The Walled Garden, West Wycombe Full time
Job Title: Assistant General Manager

Location: The Walled Garden, West Wycombe

Overview:

The Walled Garden is a dynamic and fast-growing business that has been welcoming guests for almost two years. Our unique blend of a premium café, versatile event spaces, Clara's Corner (our premium children's soft play), and stunning scenery makes us a go-to spot for all. Whether it's a wedding, street food event, community gathering, kids' party, or classic car meet, we're the place to visit.

We're looking for a creative and enthusiastic individual to join our senior management team as our Assistant General Manager. This role will play a key part in our ongoing success by ensuring exceptional service across the site.

Key Responsibilities:

  • Operational Management: Oversee and assist in daily operations of the café, ensuring the offering is fantastic and the staff and building are prepped.
  • Standards & Quality Control: Lead from the front – upholding the highest standards of service, from food quality and presentation to customer service and cleanliness.
  • Event Execution: Assist in the execution of events, making sure all elements run seamlessly, from setup to teardown.
  • Team Leadership: Train, supervise, and inspire staff, helping to maintain a motivated and positive working environment.
  • General Manager Support: Assist the GM with scheduling, staff training, budgeting, and day-to-day management tasks assigned.
  • Customer Relations: Build strong relationships with the community, addressing feedback, and ensuring exceptional experiences.
  • Site Maintenance: Ensure all areas, including the grounds, car park, and public restrooms, are kept in top condition for guest safety and enjoyment – with any maintenance issues dealt with swiftly.
  • Email & Communication Management: Respond to customer and client emails in a timely, professional manner, managing bookings, inquiries, and other communication.
  • Software Usage: Use relevant software for managing bookings, staff schedules, event planning, and inventory control to ensure smooth operational flow.

Requirements:

  • Observant: This role requires heads-up managing – whether it's assisting someone down a step with a buggy, topping up the toilet roll, or identifying a wasps' nest.
  • Creative & Enthusiastic: You bring passion, energy, and fresh ideas to your work, enjoying a fast-paced, dynamic environment.
  • Experienced in Street Food or Events: You've got experience managing events and have worked with pop-ups or street food vendors, giving you a strong understanding of creative service setups.
  • Barista & Alcohol Trained: You're comfortable with barista duties and have experience serving alcohol, with full knowledge of UK licensing laws (personal licence preferred).
  • Family-Friendly: You thrive working around children and families, especially in settings like Clara's Corner, and enjoy fostering a welcoming, inclusive environment.
  • Aware of Staff Culture: You're a natural leader who supports your team, creating a positive and fun workplace where everyone can succeed.
  • Tech-Savvy & Organised: You're comfortable using software to manage schedules, bookings, and other operational needs, with great attention to detail.

Job Benefits:

  • Free food and hot drinks during shift
  • 50% off-duty discount
  • Free parking on-site
  • Great work-life balance, with mainly daytime shifts and occasional event evenings
  • Bonus scheme (details confirmed at a later stage)

How to Apply:

  • If this role sounds like you, please apply with a brief cover letter and your CV

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