Healthcare Support Specialist
2 weeks ago
About the Role:
We are seeking a skilled and compassionate individual to join our Urgent Out of Hours GP Service team as a Healthcare Support Specialist.
As a key member of our team, you will provide high-quality support to patients and healthcare professionals, ensuring that they receive the best possible care in a timely and efficient manner.
The role involves working unsociable hours, including overnight shifts, weekends, and bank holidays, and requires a flexible approach to work.
Main Responsibilities:
- To receive incoming telephone calls from patients and clinicians in a courteous, confident, efficient, and confidential manner.
- Deal with telephone queries giving advice, transferring calls, or taking messages as appropriate to the call.
- To support the triage clinicians ensuring patient demographics are completed on all patient referrals in a legible and concise manner.
Requirements:
- 5 GCSEs (A*-C) or equivalent to include Maths and English or equivalent experience.
- Knowledge of using Microsoft Office 365 such as Outlook, Word, and Microsoft Teams.
- Computer literate and numerate.
- Able to use computerised systems in a service delivery setting.
Benefits:
- An estimated salary of £23,615 per year pro rata for part-time staff.
- An opportunity to work for a leading NHS Trust that values and respects its staff and the community it serves.
- A commitment to professional development and an excellent health and well-being support service.
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