Customer Service Representative

16 hours ago

Dunfermline, Fife, United Kingdom Lloyds Banking Group Full time

About this Opportunity

We're seeking a skilled and empathetic individual to join our contact centre team as a Senior Customer Service Advisor. As a key member of our team, you'll play a vital role in delivering exceptional customer service to our vulnerable customers, providing support and guidance during challenging times.

About the Role

You'll be responsible for handling customer inquiries, resolving issues, and providing information on our products and services. Your strong communication and interpersonal skills will enable you to build rapport with customers, understand their needs, and provide tailored solutions.

Key Responsibilities

  • Provide empathetic and informed customer service to vulnerable customers
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with colleagues to ensure seamless customer experience
  • Stay up-to-date with product knowledge and regulatory requirements

About Us

Lloyds Banking Group is committed to creating a values-led culture that reflects the diversity of our customers and communities. We're dedicated to building a truly inclusive workplace where all colleagues have the opportunity to make a real difference.

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The chance to make a positive impact on customers' lives

Requirements

  • Strong customer service skills and experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of financial products and services (training provided)

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].

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