Customer Service Representative

7 days ago


Dunfermline, Fife, United Kingdom Diligenta Full time £21,840 - £23,000
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Listen actively to customer concerns and respond with empathy and understanding.
  • Resolve customer issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Stay up-to-date with product knowledge and industry trends to provide informed solutions.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment.
  • The chance to work with a leading provider of outsourced administration services.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office and other relevant software.
  • A passion for delivering exceptional customer service.
About Diligenta

Diligenta is a leading provider of outsourced administration services, dedicated to making a positive difference in the lives of millions. We deliver exceptional customer service to clients across the UK, leveraging our innovative technology solutions to drive business growth and customer satisfaction.



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