Customer Service Representative

5 days ago

Dunfermline, Fife, United Kingdom Lloyds Banking Group Full time

About this role

We're looking for caring individuals to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.

You'll take inbound customer calls and do your best to help the person at the other end of the line, connecting via social media, web-chat and remote advice video calls.

You'll show you care and understand what matters to them, and if you don't know the answer, you'll have access to plenty of colleagues who do.

We'll teach you all about our products, processes and systems, and you'll learn how to respond to queries quickly and become better every day.

About us

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you'll find them all here.

We're disability confident and welcome applications from under-represented groups. We're also committed to building a workforce that reflects the diversity of the customers and communities we serve.

What you'll need

No previous financial services experience is needed – we'll provide all the training required across a comprehensive 4-week training programme.

This position is primarily a home working role, so we're looking for people who have a suitable home working environment, including a private area to take inbound calls and a stable/secure wifi connection.

You'll be a people person, working with your team to provide a really crucial service to millions of customers.

Our benefits

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

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