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Customer Service Expert
1 month ago
At TSB Bank plc, we're looking for a Customer Service Expert to join our team. As a Money Confidence Specialist, you'll help personal and business customers build confidence in using our banking services. You'll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you'll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives.
Key Responsibilities:
Provide exceptional customer service in person, through video calls, and over the phone.
Have a flair for understanding what customers need and the best way to support them with their current and future goals.
Ability to help answer questions and sort out problems.
Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
What We Offer:
A base salary of £23,200 from day one.
An excellent benefits package which includes: extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.), variable pay award (5%/£1,160 on target) based on company performance, fantastic company pension - TSB contributing up to 13%, 25 days holidays (plus bank holidays), private healthcare.
Location:
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 11⁄4 hours or approximately 25 miles is considered to be reasonable by TSB.
Inclusion Matters:
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
