IT Service Delivery Manager Professional
3 days ago
Company Overview: Adria Solutions Ltd. is a Manchester-based organization seeking an experienced IT Service Delivery Manager to join their growing team.
Salary: Up to £60k per annum, depending on experience and qualifications.
Job Description:
This standalone role involves taking ownership of the service delivery function at Adria Solutions Ltd., working closely with vendors, holding them accountable to third parties, and building solid relationships.
The ideal candidate will design and deliver the best IT experience for end-users, from pre-boarding to onboarding colleagues and their in-life support, using the ITIL framework or adapting it to meet the company's needs.
You will be a key member of the Service Delivery team, helping to define the support model and operational processes of new systems developed and managing escalations linked to them.
A major incident management team member, you will own the incident management resolution process during a major incident until the restoration of the service.
Required Skills and Qualifications:
- Genuine passion for technology and its value to business
- Passion for excellent service
- Cloud & remote technology experience
- Knowledge of end-user IT technologies
- Investigative skills to find the root cause of major incidents
- Strong sense of ownership
- A people leader and team motivator
- Experience in managing 3rd parties and vendors
Benefits:
- 25 days holiday + Birthday off
- Onsite Gym when in the office
- Healthcare
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