Front of House Supervisor
4 weeks ago
About the Role:
We are seeking an ambitious and experienced supervisor to join our team at RedCat Pubs. As a Front of House Supervisor, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer experiences.
Key Responsibilities:
- Team Enabler: Encourage and support a culture of learning and development, and talent retention by continually coaching team members.
- Lets' Grow Together: Be commercially aware of what it takes to grow a business and increase profitability through effective marketing initiatives and valuing customer feedback.
- Positive Attitude: Provide unexpected surprises to the team and customers, and moments of care, being calm and considerate of fellow colleagues.
- Compliance Management: Demonstrate due diligence in health and safety, food safety allergen awareness, and risk assessment according to RedCat policies.
- Exceptionally Customer Focused: Be approachable, calm, and friendly, even in times of pressure.
- A Product Expert: Be passionate about our offering and know everything about it.
- Venue Maintenance: Ensure the ambiance of the venue is as warm, welcoming, tidy, and safe as possible, and communicate any issues clearly to senior management.
- Stock and Cash Handling: Be confident using EPOS, software programs, manual systems to accurately manage, record, and report stock, cash, and rotas.
About Us:
RedCat Pubs is an ambitious, fast-paced company that is acquiring multiple pubs and inns in sought-after locations across the UK. We are committed to reviving and regenerating potentially amazing spaces by investing heavily in the buildings, design, branding, and most of all, the people.
The RedCat Way:
We want every employee at RedCat to carry out their role and responsibilities with the same approach, having integrity, showing care, and being respectful. Whether you are managing a 30-room boutique hotel or making cocktails in a leading high street café bar, you can all carry out these duties in the same RedCat way.
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