Operational Excellence Specialist

4 days ago


Bracknell, Bracknell Forest, United Kingdom John Lewis Partnership Full time
Job Summary

The John Lewis Partnership is seeking an Operational Excellence Specialist to join its Technology and Transformation directorate. This role will focus on improving the operational performance of IT, working closely with the Service Delivery Managers to identify areas for improvement and implement changes.

About the Role

You will work closely with the Service Delivery Managers within the team to ensure that all aspects of IT Service Delivery are both fit for use and fit for purpose. This includes assessing processes, identifying trends through data extraction, and providing operational insights to stakeholders.

Key Responsibilities
  1. Process Improvement: Work closely with the Service Delivery Managers to identify areas for process improvement and implement changes to enhance operational performance.
  2. Trend Identification: Identify operational trends through data extraction from ServiceNow and the use of Tableau and other reporting tools to provide operational insight for JLP stakeholders.
  3. Intervention Planning: Plan and implement interventions to address operational issues, working closely with the wider Service Management team.


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