Customer Support Specialist
1 day ago
We are partnering with a leading financial services company to appoint a Customer Support Specialist in East Kilbride. This full-time opportunity offers a salary of £25,000 plus benefits and the chance to work closely with various departments to ensure customer satisfaction and compliance with financial regulations.
The ideal candidate will have a minimum of 1-2 years of experience in customer service, preferably in a financial services or banking environment, and excellent verbal and written communication skills.
Duties and Responsibilities:
- Respond promptly to customer inquiries via phone, email, or in person.
- Provide detailed information about financial products and services, including account management, investment options, and loan products.
- Resolve customer complaints and issues effectively and efficiently.
- Process various types of financial transactions accurately.
- Verify customer identities and ensure compliance with security procedures.
Requirements and Qualifications:
- Minimum of 1-2 years of experience in customer service, preferably in a financial services or banking environment.
- Excellent verbal and written communication skills.
- Proficiency in using customer relationship management (CRM) systems and financial software.
- Ability to handle sensitive information with discretion and accuracy.
This role requires you to commute to the office in East Kilbride 5 days a week and have indefinite right to work in the UK as sponsorship is NOT provided.
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