Senior Flemish Speaking Partner Experience Manager

3 weeks ago

London, Greater London, United Kingdom Deliveroo Full time

As a Senior Flemish Speaking Partner Experience Manager, you will oversee a team of Flemish speaking New Partner Experience agents, working to get new restaurants running on Deliveroo, and growing their order volume.

You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the EU Head of New Partner Experience and will work in the Manchester office on a hybrid basis.

Key Responsibilities

  • Lead a team of New Partner Experience Agents to ensure restaurants are set up for success
  • Develop and refine important onboarding processes to ensure seamless integration with Deliveroo
  • Work closely with other Team Leads to achieve agreed goals and objectives
  • Establish a performance management framework for your team to drive results
  • Ensure restaurants are comfortable with our systems to maximize their partnership potential

Requirements

  • 2+ years management experience
  • Native or fluent in Flemish and English
  • Experience in account management or customer service desirable
  • Ability to work to targets with a get up and go attitude

Why Deliveroo

Deliveroo is transforming the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.

Benefits and Diversity

At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.

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