Customer Service Liaison
2 weeks ago
Key Responsibilities:
- Front Desk Duties: Deliver exceptional customer experiences, warmly welcoming visitors, clients, and staff in a professional manner.
- Phone Handling: Respond to incoming calls efficiently, taking and relaying messages as needed, and directing calls to the appropriate person.
- Administrative Tasks: Perform a range of administrative duties, including filing, photocopying, and handling mail, to ensure a smooth and organized work environment.
- Appointment Management: Coordinate and manage appointments and meetings, including scheduling and staff calendar management, to ensure seamless communication.
- Client Communication: Provide clear and concise information to clients, addressing their inquiries and directing them to relevant resources when necessary.
- Data Entry: Maintain accurate and up-to-date records, databases, and files, ensuring data integrity and compliance.
- Office Supplies: Monitor office supplies, ordering them as needed to maintain an efficient and well-stocked inventory.
- Document Preparation: Assist in preparing documents, reports, and presentations as required by the team, demonstrating a high level of attention to detail.
Requirements:
- Prior experience in a receptionist or administrative role is highly valued but not essential.
- Excellent communication and interpersonal skills are crucial for success in this role.
- Strong organizational skills and the ability to multitask in a fast-paced environment are essential.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required.
- A professional, positive attitude with attention to detail is vital for delivering exceptional results.
- Ability to work independently and as part of a team is necessary for success in this role.
Preferred Qualifications:
- Experience working in a similar role is highly desirable.
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