Customer Service Liaison

2 weeks ago


Bolton, Bolton, United Kingdom Love Monday's Recruitment Full time

Key Responsibilities:

  • Front Desk Duties: Deliver exceptional customer experiences, warmly welcoming visitors, clients, and staff in a professional manner.
  • Phone Handling: Respond to incoming calls efficiently, taking and relaying messages as needed, and directing calls to the appropriate person.
  • Administrative Tasks: Perform a range of administrative duties, including filing, photocopying, and handling mail, to ensure a smooth and organized work environment.
  • Appointment Management: Coordinate and manage appointments and meetings, including scheduling and staff calendar management, to ensure seamless communication.
  • Client Communication: Provide clear and concise information to clients, addressing their inquiries and directing them to relevant resources when necessary.
  • Data Entry: Maintain accurate and up-to-date records, databases, and files, ensuring data integrity and compliance.
  • Office Supplies: Monitor office supplies, ordering them as needed to maintain an efficient and well-stocked inventory.
  • Document Preparation: Assist in preparing documents, reports, and presentations as required by the team, demonstrating a high level of attention to detail.

Requirements:

  • Prior experience in a receptionist or administrative role is highly valued but not essential.
  • Excellent communication and interpersonal skills are crucial for success in this role.
  • Strong organizational skills and the ability to multitask in a fast-paced environment are essential.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required.
  • A professional, positive attitude with attention to detail is vital for delivering exceptional results.
  • Ability to work independently and as part of a team is necessary for success in this role.

Preferred Qualifications:

  • Experience working in a similar role is highly desirable.


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