Technical Services Liaison
1 month ago
In this role, you will play a key part in the development of new and existing business within our High Performance Flooring (HPF) business. You will work closely with the business units to support the growth of our products and services, while maintaining a high level of technical expertise.
Key Responsibilities:- Provide technical support to customers in agreed market areas, working to realistic timescales and maintaining a high level of technical expertise.
- Support the business units in the development of existing and new business in agreed market areas, while protecting the technical integrity of the Company.
- Investigate and resolve all types of customer complaints by following the appropriate procedures and ensuring all issues are answered in a professional and technically correct manner.
- Carry out trials of Company products for customers in a professional manner, ensuring that all trials are planned and carried out correctly.
- Provide technically correct and accurate reports, literature, and specifications for use by customers.
- Maintain and update management systems which record commitments made, progress achieved, current workloads, and constantly review this with the Technical Service Manager.
- As required, provide long-term support and supervision to projects globally in agreed timescales.
- Travel to customer sites as and when required to resolve issues or queries locally.
- Material or Chemical Engineering experience desirable.
- Ideal experience within the High Performance Flooring industry (application, installation, sales, technical).
- Excellent people skills and previous customer service experience.
- High level of attention to detail and ability to report on data and present findings.
- Ability and desire to travel for work.
Please note that all internal employees are required to upload their updated and last 2 appraisals (which can be retrieved from HR Cloud) when applying for a role.
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