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Senior Application Support Analyst

1 month ago

London Area, United Kingdom Gravitas Recruitment Group (Global) Ltd Full time

Job Title: Senior Application Support Analyst

Location: Remote

Salary: £70,000

Industry: Insurance

Job Type: Full-time

Gravitas Recruitment Group (Global) Ltd is seeking a skilled Senior Application Support Analyst to join their team. As a key member of the support team, you will play a vital role in ensuring the smooth operation of a diverse portfolio of applications.

About the Role:

You will be responsible for leading application support for a suite of applications, ensuring optimal performance and availability. Your technical expertise will be essential in troubleshooting and resolving issues while collaborating closely with a supportive team.

Key Responsibilities:

  • Lead application support for a suite of applications, ensuring optimal performance and availability.
  • Mentor and manage junior team members, providing training and guidance.
  • Collaborate with 3rd party vendors to resolve complex application issues.
  • Oversee the decommissioning of outdated applications and the migration process to cloud solutions.
  • Utilize Jira and ServiceNow for effective tracking and management of support requests.

Qualifications:

  • Minimum of 5 years' experience in application support, with a proven track record.
  • Expertise in .Net, SQL, and SSIS.
  • Strong problem-solving abilities and effective communication skills.
  • Experience mentoring junior staff is essential.
  • Previous experience in the insurance industry is preferred.