Field Services Professional

1 month ago


Crawley, West Sussex, United Kingdom Zenzero Full time

As a Field Services Professional at Zenzero, you will play a crucial role in supporting our customers and their end-users by providing expert advice and guidance on IT-related matters. Your primary responsibility will be to work on-site at customer locations, resolving technical issues and performing installations, upgrades, and changes as required.

Key Responsibilities:

  • Building and configuring end-user computing devices to agreed standards
  • Providing reactive support for Network, Server, and Storage equipment located on customer sites
  • Completing Incidents, Service Requests, and other defined activities within agreed parameters
  • Ensuring Field Services fulfill all KPIs and SLAs

Requirements:

  • Knowledge and technical understanding of Microsoft 365 and general business IT systems
  • Experience in using ITSM tools such as ConnectWise Manage or ServiceNow
  • Operational understanding and experience working in ITIL aligned environments
  • Excellent troubleshooting and team working skills

Working at Zenzero:

  • Opportunity to work with a Managed Services Provider (MSP) and contribute to the success of our customers
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities


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