Engineering Field Service Technician

3 weeks ago


Crawley, West Sussex, United Kingdom Zenzero Full time
Job Title: Engineering Field Service Technician

Zenzero is seeking an experienced Engineering Field Service Technician to join our team. As a key member of our support team, you will be responsible for providing technical assistance and support to customers and end-users with their IT infrastructure.

About the Role:

  • Support customers with general advice, incident resolution, and service requests within defined SLAs.
  • Collaborate with project teams to assist with deployments and installations.
  • Work with defined knowledge bases, including Microsoft 365, Azure, Intune, and Autopilot.
  • Configure and build end-user computing devices to agreed standards.
  • Visit customer sites for installations, upgrades, and reactive support for network, server, and storage equipment.

Requirements:

  • Knowledge of Microsoft 365, Azure, Intune, and Autopilot.
  • Experience with ConnectWise Manage, ServiceNow, Remedy, or Autotask.
  • Operational understanding of ITIL aligned environments, SLAs, incident management, and change management.

Compensation and Benefits:

The estimated annual salary for this position is $95,000 - $120,000 based on experience and qualifications. Our comprehensive benefits package includes health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.

Why Join Us:

At Zenzero, we value our employees and strive to create a positive work environment that fosters collaboration, innovation, and excellence. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.



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