Continuous Improvement Delivery Manager
7 days ago
Job Summary
We are seeking a highly skilled Continuous Improvement Delivery Manager to join our Customer Experience function at Diligenta.
As a key member of our team, you will be responsible for driving measurable improvements through the delivery of projects end-to-end across our accounts.
You will play a critical role in creating a compelling case for change, defining and analyzing key performance indicators, and implementing process improvements that demonstrate a tangible impact on our business and customer experience.
Key Responsibilities
- Engage and influence senior stakeholders to review journey performance and identify opportunities for improving customer and business outcomes.
- Develop and implement effective project work structures, reporting, and oversight to ensure seamless delivery.
- Oversee business cases to support the development of rightsizing and deployment opportunities.
- Collaborate with operations and support functions to deliver sustainable change.
- Consult with the business, transformation, and strategic partners to identify and address business issues and problems.
Requirements
- Proven experience in change cycles and methodologies.
- Approachable, pragmatic, and action-oriented approach.
- Strong coaching skills to support direct reports.
- Excellent interpersonal and communication skills.
- Ability to analyze and evaluate quantitative and qualitative information.
- Understanding of financial considerations and potential financial impacts.
About Diligenta
We are a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences. Our vision is to be recognized as the best-in-class platform-based life and pensions administration service provider.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career development and growth.
- Collaborative and dynamic work environment.
- Access to cutting-edge technology and tools.
- Recognition and rewards for outstanding performance.
How to Apply
If you are a motivated and results-driven professional looking to make a meaningful impact, please submit your application, including your resume and a cover letter outlining your experience and qualifications.
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