Medical Support Specialist
3 weeks ago
Medical Support Specialist
We are seeking a skilled and compassionate Medical Support Specialist to join our team at ACES in Dartford. The successful candidate will have previous experience in an optical or healthcare environment and excellent communication skills.
The role involves working closely with patients, surgeons, and other medical professionals to provide exceptional care and support. As a key member of our team, you will be responsible for undertaking pre-operative testing, assisting during consent appointments and treatments, and coordinating patient flow on surgery days.
Main Objectives- To reduce waiting times for patients with eye conditions
- To deliver exceptional care without the requirement for a hospital stay
- To have a positive impact on patients' lives
- To provide care closer to home for the patient in line with DoH guidelines
- To reduce overall waiting times in the health economy
- To create additional capacity in secondary care
- To provide a fast and efficient patient-focused pathway in collaboration with patient representatives and primary care professionals
- To use new technologies and the latest equipment, maintain the highest levels of care at the cutting edge of ophthalmology
- Pre-operative testing; conducting tests prior to examination and treatment and assisting during the consent appointment process, including providing information to patients prior to their cataract procedure
- Patient discharging; instructing the patient pre and post procedure on the care of the eyes, updating medical records, making follow-up appointments
- Co-ordinating: Controlling patient flow on the day of the consent appointment and surgery appointments to ensure minimum waiting times for patients and managing queries
- Assisting the surgeon during consent appointments and treatments – acting as scrub assistant, taking notes for the surgeon; instilling eye drops
- Undertaking the role of HCA in IOL theatre to assist the surgical team and patients during surgery and associated tasks such as decontamination of instruments
- Actively participating in the end of treatment day activities; updating patient files, filing, compiling 'end of day' reports for head office, cleaning the department, stock and lens ordering
- Reporting untoward incidents – taking an active role in patient safety issues and quality and risk management
An estimated salary is around £24,000 per annum.
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