Hardware and Software Technician

4 weeks ago


Craigavon, United Kingdom Baillie Martin Full time
About This Role
The IT Support Engineer position at Baillie Martin is a fantastic opportunity to join a forward-thinking and supportive IT team. As a key member of our team, you will be responsible for providing technical support to users, managing incidents and requests, and assisting with hardware and software issues.

Key Responsibilities:
  • Provide technical assistance to users via helpdesk software, telephone, email, and desk-side.
  • Manage incidents and requests following agreed standards and procedures.
  • Assist with hardware, software, network, and communications problems.

Requirements:
  • IT Support experience in a relevant environment.
  • Hardware and software installation experience/knowledge.
  • Self-motivated with an ability to troubleshoot and problem-solve.
  • Excellent communication and customer service skills.

Why Choose Us?
  • A competitive salary of £33,000 per annum.
  • A comprehensive benefits package including pension fund, medical aid/health care, parking, group life assurance, flexitime, and meal allowance/canteen.


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