Customer Service Technician

7 days ago


Charlestown of Aberlour, Moray, United Kingdom West End Garage ORG Full time

Job Description

The successful candidate will have at least 2 years' experience as a Service Advisor in a dealership environment. You will be responsible for ensuring the efficient operation of the service department, meeting and exceeding customer expectations, and maximizing workshop profitability. Your key responsibilities will include:

  • Dealing face-to-face with customers to provide exceptional levels of service
  • Using specialized software to price jobs and upsell
  • Dealing with phone calls efficiently
  • Planning the workshop day to maximize efficiency
  • Invoicing and taking payment from customers

Required Skills and Qualifications

To be successful in this role, you will need:

  • Able to adapt to in-house systems
  • Experience in a similar role within an automotive environment
  • Excellent communication and administration skills
  • Strong IT skills, including Microsoft Office

Benefits

You can expect a range of benefits, including a company pension and access to our car sharing initiative.



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