Customer Service Technician
7 days ago
Job Description
The successful candidate will have at least 2 years' experience as a Service Advisor in a dealership environment. You will be responsible for ensuring the efficient operation of the service department, meeting and exceeding customer expectations, and maximizing workshop profitability. Your key responsibilities will include:
- Dealing face-to-face with customers to provide exceptional levels of service
- Using specialized software to price jobs and upsell
- Dealing with phone calls efficiently
- Planning the workshop day to maximize efficiency
- Invoicing and taking payment from customers
Required Skills and Qualifications
To be successful in this role, you will need:
- Able to adapt to in-house systems
- Experience in a similar role within an automotive environment
- Excellent communication and administration skills
- Strong IT skills, including Microsoft Office
Benefits
You can expect a range of benefits, including a company pension and access to our car sharing initiative.
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