Operational Manager

2 days ago


Watford, Hertfordshire, United Kingdom Hollywood Bowl Group Full time
About the Role

As an Assistant Manager at Hollywood Bowl Group, you will play a key role in supporting the effective operation of our busy centres. You will be responsible for coaching and mentoring the team, ensuring exceptional customer service, and maintaining high standards across all areas of the centre.

Key Responsibilities:

  • Support the Centre Manager in delivering centre goals and financial targets.
  • Coach and mentor the team to achieve exceptional customer service and high standards.
  • Run the centre in a safe and fun environment for customers.
  • Support the General Manager with back-of-house operations.

Requirements:

  • Management experience in the leisure, hospitality, or retail industry.
  • Passion for customer service and team development.
  • Ability to work nights and weekends.

What We Offer:

  • Monthly bonus scheme.
  • Centre outperformance bonus.
  • 40-hour contract with additional pay for extra shifts.
  • 50% off food when working.
  • One in four weekends off.
  • Optional pension plan.
  • 28 days holiday and additional days with length of service.
  • In-house Centre Manager in Training programme and apprenticeships.
  • Free games vouchers.
  • 30% discount on food and drink for you and up to five friends.
  • Employee Assistance Programme and Mental Health First Aiders.
  • Healthcare cash plan.
  • Financial long service awards.

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