IT Service Desk Manager
4 days ago
Take on a challenging role as an IT Service Desk Manager with a leading global insurance company based in the City of London office.
About the RoleThis is a permanent position with a competitive salary of £63,000 - £68,000 + bonus + benefits.
Key Responsibilities- Lead the IT Service Desk team and oversee the continuous development and improvement of IT Service Desk operations.
- Manage and automate processes for Service Desk Performance, MI reporting, Identify and Access Management, Software Installs, Asset tracking, Licence management, and Documentation management.
- Develop and maintain policies, processes, and user training documentation.
- Manage supplier relationships to ensure effective incident, request, and problem resolution.
- Oversee and manage projects, such as PC updates, rollouts, hardware refreshes, and other ad hoc tasks or projects.
- Proven management experience in an IT Service Desk environment.
- Technical competence with good all-round knowledge of Windows 11, Office, Azure Entra, Azure Admin, Teams Admin, Exchange, SharePoint, Citrix, and printing technology.
- Experience supporting AV/Media support, Crestron technology, Signage Live.
- Excellent interpersonal, verbal, and written communication skills.
- A competitive salary of £63,000 - £68,000 + bonus + benefits.
- A dynamic and global insurance company with opportunities for growth and development.
- A collaborative and supportive team environment.
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London, Greater London, United Kingdom With Intelligence Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Service Desk Manager to lead our IT support services team. This role is critical in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the...
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London, Greater London, United Kingdom With Intelligence Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Service Desk Manager to lead our IT support services team. This role is critical in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the...
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