Claims Management Specialist

1 week ago


Birmingham, Birmingham, United Kingdom Howden Full time

About the Role:

As a Claims Executive at Howden, you will be an integral part of our claims team, working collaboratively with senior members to manage claims and deliver exceptional service to clients.

This involves handling various claims-related tasks, including presenting claims to underwriters, resolving queries, and negotiating outcomes. You will maintain positive relationships with both clients and insurers, ensuring efficient claims management processes while staying informed about relevant legal and regulatory developments.

Key Responsibilities:

  • Collaborate with senior team members to prioritize and manage workload effectively.
  • Manage assigned projects and contribute to additional projects as required.
  • Provide management information to senior leadership.
  • Build and maintain positive relationships with markets and negotiate claims to achieve the best client outcomes.
  • Manage ongoing delegated authority contracts efficiently.
  • Create and present comprehensive claims documents to underwriters and clients.
  • Review and prepare correspondence to ensure claims meet clients' risk and compliance requirements.
  • Keep all relevant stakeholders informed of claim developments and resolve any arising queries.
  • Ensure up-to-date records are maintained on internal systems.
  • Implement actions based on policies and regulatory procedures.

Skills and Attributes:

  • Previous claims-based experience (ideally with an international broker) is advantageous but not essential.
  • Good understanding of general insurance principles and the London market operations (Lloyd's and company markets).
  • Knowledge of claims-handling processes, broking, and underwriting practices.
  • Strong communication and interpersonal skills, both written and verbal.
  • Highly organized, with strong planning and time management skills.
  • Ability to work under pressure and meet deadlines.
  • Proactive, resilient, and adaptable to change.
  • Strong decision-making and analytical abilities.

Qualifications:

  • Educated to A-Level standard (Grades A-C or equivalent).
  • Progression toward professional qualifications is preferred but not mandatory.


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