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Customer Service Representative
2 months ago
At Sensient Flavors, we create innovative flavor solutions for the food and beverage industry. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences.
As our new Customer Service Representative, you will be responsible for managing customer orders from receipt to completion, ensuring timely and accurate delivery. You will work closely with interrelated functions, including Purchasing, Planning, Transport & Distribution, Commercial, and Site Administration.
Due to the international nature of this role, we require you to be fluent in English and one other Western-European language, preferably German.
This is a full-time, on-site position at our European Flavors & Extracts headquarters in Milton Keynes, UK.
Key Responsibilities:
- Manage customer portfolios, sourcing and providing information, managing enquiries, and resolving queries.
- Generate reports for management meetings to track key performance indicators.
- Take ownership of orders, manifest transport collections, and champion OTIF completion.
- Reduce transport incidents by resolving them timely and to the satisfaction of customers.
Requirements:
- Experience in Customer Service, Planning, or Supply Chain with a secondary education.
- Positive personality, self-starter, and team player with excellent communication skills.
- Post-Brexit export experience and solid working knowledge of Microsoft Office.
What We Offer:
- An excellent salary, benefit package, and development opportunities.
- A thorough and effective training experience during onboarding and beyond.
- A manager who empowers the team to make decisions, reflecting a remarkable team spirit.
About Sensient Flavors:
Sensient Flavors offers innovative, global taste solutions and specialized flavor delivery systems that help bring life to your food and beverage products. Our leading-edge technologies reflect our core philosophies to be dynamic and innovative and to add value to your applications.
Equal Opportunity Employer
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