Maintenance Operations Lead

4 weeks ago


London, Greater London, United Kingdom CV-Library Full time

Job Overview

The Maintenance Operations Lead will be accountable for the successful delivery of maintenance activities associated with a significant account. This role requires effective management of a team of building trades and sub-contractors to ensure customer satisfaction and contract performance measures are exceeded.

Main Responsibilities

  1. Manage all maintenance activities across various sites, ensuring profitable contract performance through P&L analysis and efficient delivery via internal and external resources.
  2. Compile and present monthly financial applications to customers for payment, ensuring full audibility.
  3. Proactively manage WIP and debt to agreed targets, compiling CVR documentation for quarterly presentation.
  4. Maintain compliance with health and safety legislation and company policy within your span of control.
  5. Analyze KPI and SLA performance, delivering to target, and drive improvement initiatives through management and delivery teams.
  6. Support key supplier performance management, ensuring delivery to company standards.
  7. Create and distribute key management information reports to customers and internally.
  8. Act as a key customer interface, ensuring visibility and approachability across all sites.
  9. Accountable for business values and behaviors, including value for money, equality, diversity, and inclusivity, and developing a strong colleague culture.
  10. Tactically manage the scheduling process within your defined span of control.
  11. Lead, motivate, support, and develop a team of building trades, adhering to people management processes and fostering a culture of performance management and continuous improvement.

Key Dimensions

  1. Manage 6-10 direct reports.
  2. Ensure WIP & debt management to agreed targets.
  3. Meet agreed SLAs associated with this account.
  4. Create a culture of cooperation, collaboration, and teamwork across the operation.
  5. Demonstrate experience in P&L management, cost management, and margin achievement.
  6. Lead team development to improve performance.
  7. Undertake performance management processes and employee relations issues.

Requirements

  1. Educated to Electrical, Mechanical, or Building Services Engineering level (HNC or Equivalent).
  2. NVQ 4 or above in Management & Leadership with Finance Management.
  3. Able to cost and supervise reactive repairs and small projects up to £250k.


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