Maintenance Operations Lead
4 weeks ago
Job Overview
The Maintenance Operations Lead will be accountable for the successful delivery of maintenance activities associated with a significant account. This role requires effective management of a team of building trades and sub-contractors to ensure customer satisfaction and contract performance measures are exceeded.
Main Responsibilities
- Manage all maintenance activities across various sites, ensuring profitable contract performance through P&L analysis and efficient delivery via internal and external resources.
- Compile and present monthly financial applications to customers for payment, ensuring full audibility.
- Proactively manage WIP and debt to agreed targets, compiling CVR documentation for quarterly presentation.
- Maintain compliance with health and safety legislation and company policy within your span of control.
- Analyze KPI and SLA performance, delivering to target, and drive improvement initiatives through management and delivery teams.
- Support key supplier performance management, ensuring delivery to company standards.
- Create and distribute key management information reports to customers and internally.
- Act as a key customer interface, ensuring visibility and approachability across all sites.
- Accountable for business values and behaviors, including value for money, equality, diversity, and inclusivity, and developing a strong colleague culture.
- Tactically manage the scheduling process within your defined span of control.
- Lead, motivate, support, and develop a team of building trades, adhering to people management processes and fostering a culture of performance management and continuous improvement.
Key Dimensions
- Manage 6-10 direct reports.
- Ensure WIP & debt management to agreed targets.
- Meet agreed SLAs associated with this account.
- Create a culture of cooperation, collaboration, and teamwork across the operation.
- Demonstrate experience in P&L management, cost management, and margin achievement.
- Lead team development to improve performance.
- Undertake performance management processes and employee relations issues.
Requirements
- Educated to Electrical, Mechanical, or Building Services Engineering level (HNC or Equivalent).
- NVQ 4 or above in Management & Leadership with Finance Management.
- Able to cost and supervise reactive repairs and small projects up to £250k.
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