UK- Crawford Team Leader
1 week ago
Job Summary
This role is to oversee the day-to-day operations of the team, ensuring productivity, audits, coaching, and mentoring of staff are handled effectively.
Key Responsibilities
- Assist the Team Leader in managing client relationships, ensuring the team understands client requirements and delivers to SLAs and KPIs.
- Contribute to the operational plan for the team through effective planning and organisation of personal and team's workload, ensuring productivity targets are achieved.
- Act as a role model for the team by demonstrating and clearly communicating the core values and vision of the team.
- Ensure the team is fully compliant with Company policy and procedure and external regulatory requirements.
Requirements
- Insurance experience required.
- Team player.
- Excellent communication skills.
Behaviours
- Builds and maintains positive working relationships within own team and across teams.
- Behaves in a strongly customer-focused way to ensure development and maintenance of client and customer relationships.
- Communicates effectively by sharing, listening, and exchanging information.
Skills
- Ability to work on own initiative.
- Ability to demonstrate attention to detail.
- Excellent customer service and communication skills.
Additional Information
The jobholder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.
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