UK Crawford TPA Team Leader

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Crawford & Company Full time
Job Title: Team Leader - Crawford TPA

Crawford & Company is seeking an experienced Team Leader to join our Crawford TPA team. As a Team Leader, you will be responsible for leading a team of claims handlers and providing guidance and support to ensure the successful handling of liability claims.

Key Responsibilities:
  • Lead a team of claims handlers in handling liability claims, including Public, Employers, and Product Liability claims.
  • Provide guidance and support to team members to ensure swift settlement of claims within expected service level agreements.
  • Ensure each claim is fully investigated with a full audit of claims-specific information.
  • Train and guide team members on policy cover information, including liability and excess cover.
  • Ensure team members relay policy information to policyholders in a professional and courteous manner.
Requirements:
  • Experience as a Team Leader or Manager in a claims background.
  • Evidence of mentoring and developing teams to a high performance standard.
  • Knowledge of the principles of insurance and claims process.
  • Exceptional customer service ethics.
  • Ability to deal with challenges and setbacks in a calm and methodical manner.
  • Strong organisational skills and attention to detail.
  • Flexibility in approach to changing priorities.


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