Technical Support Specialist

7 days ago


Sunderland, United Kingdom Pin Point Recruitment Full time


About the Role:


Pin Point Recruitment is seeking a skilled Technical Support Specialist to join their team in South Tyneside.


You will be based onsite at the company's engineering facility, working closely with the Service Manager and field engineers to provide technical support to customers and distributors.


Key Responsibilities:



  • Providing technical service support to customers across the UK and Europe, mainly over the phone or email, but occasionally in-person.
  • Using a range of systems and documentation processes to ensure full service and repair traceability.
  • Working with the Service Manager to resolve and escalate customer issues.
  • Liaising with field engineers to arrange effective schedules and confirm travel arrangements.

Requirements:



  • A technical approach, ideally with some engineering experience.
  • A degree in an engineering discipline or hands-on engineering experience.
  • Ability to follow engineering schematics.
  • Excellent customer service skills.

About Pin Point Recruitment:


A growing manufacturing company based in South Tyneside, Pin Point Recruitment is dedicated to providing top-notch recruitment services.


For more information, please contact Sam Hetherington.



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