Night Watch Officer
4 weeks ago
Maintaining Excellence in Facilities Management
We are seeking a highly motivated and experienced Night Watch Officer to join our team at Kaplan International Languages. As a key member of our facilities management team, you will be responsible for providing front-line response in both planned and reactive maintenance services.
About the Role
- Ensure that the working environment is maintained, including keeping the site clean by litter picking on a daily basis, supporting the cleaning staff with rubbish removal, and clearing snow and ice from pathways as required.
- Support the cleaning staff with rubbish removal and other tasks as needed.
- Provide a front-line response in both planned and reactive maintenance services, working in accordance with the Service Level Agreement with our stakeholders.
Key Requirements
- A passion for customer care and a sensitivity to students' needs.
- Experience in a customer-facing environment, with recent experience of working in a maintenance or caretaking role.
- Ability to work as part of a team, work on own initiative, and offer flexibility in working hours, including provision of out-of-hours support in an emergency if required.
- Experience in customer service, hospitality, or student service provision, ideally accommodation, and a good understanding of budget management and prioritization.
What We Offer
- A competitive salary and hybrid/home working arrangements where possible.
- Paths for career progression and a comprehensive benefits package, including 36 days' annual leave, big discounts on Kaplan courses, and a 24/7 confidential helpline providing counselling and other support services.
- Company pension contributions and maternity, adoption, shared parental, and paternity/partner pay well above statutory levels.
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