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Customer Experience Specialist

2 months ago

Edmonton, Greater London, United Kingdom beBee Professionals Full time £22,000 - £35,000

As a Customer Experience Specialist at beBee Professionals in Edmonton, UK, you will be the first point of contact for customers, providing excellent service and resolving queries in a timely manner. Key responsibilities include handling incoming calls, emails, and chat queries, providing accurate information, and resolving customer issues efficiently.

Responsibilities:

  • Handle customer inquiries and resolve issues in a timely manner.
  • Provide accurate information regarding products and services.
  • Work closely with other departments to ensure customer satisfaction.
  • Assist with administrative tasks when needed.

Requirements:

  • Previous experience in a customer service role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.
  • Flexible working options.