Client Care Representative

4 weeks ago


Handforth, Cheshire East, United Kingdom Vets for Pets Full time

At Vets for Pets, we're looking for a dedicated and compassionate Client Care Advisor to join our Exeter Practice team.

Key Responsibilities:

  • Provide exceptional service to our clients and their pets, ensuring a seamless experience from arrival to departure.
  • Build strong relationships with clients, their pets, and the practice team, fostering a welcoming and friendly atmosphere.
  • Manage client interactions, including greeting, support, guidance, and expertise, ensuring absolute satisfaction and future bookings.
  • Utilize our online booking system to coordinate day-to-day routines, requiring strong computer literacy.

Requirements:

  • Be the friendly and welcoming face for clients and their pets, providing a warm and comforting presence.
  • Stay up-to-date with practice services and additional offerings, providing guidance and support to clients.
  • Remain calm, attentive, and focused on clients' needs, ensuring their comfort and satisfaction.
  • Bring enthusiasm and drive to the role, sharing a passion for service and a love for animals.
  • Effectively handle various situations, from comforting clients with bad news to sharing in the joy of new pets.

What We Offer:

  • 20% discount at Vets for Pets, Pets at Home, and The Groom Room.
  • Access to discounts and cashbacks.
  • In-house career development opportunities.
  • Pension and holiday allowance.

Join Our Team:

We value diversity and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves, and if you think you can make a unique contribution through your values and behaviours, we want to hear from you.



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