Area Manager

4 days ago


Cardiff, Cardiff, United Kingdom Commercial Cleaning Services Ltd Full time

Job Summary: We are seeking a highly skilled Area Manager - Cleaning Services to join our team at Commercial Cleaning Services Ltd. The successful candidate will be responsible for leading our teams across multiple sites, ensuring exceptional customer service and high-quality cleaning standards.

About the Role:

  1. Lead remote teams across multiple sites to deliver quality service and demonstrate company values.
  2. Work with the Customer Service Manager to resolve customer queries and complaints.
  3. Ensure compliance with company policies and legislative requirements.
  4. Effectively manage team member attendance and monitor absence levels.
  5. Conduct investigations and disciplinary actions when necessary.
  6. Ensure all colleagues receive the appropriate training for their role.
  7. Develop direct reports through quality feedback and coaching.

Key Responsibilities:

  1. Role model our values consistently with the team and client.
  2. Work with the Customer Service Manager to resolve customer queries and complaints.
  3. Ensure that all company policies and standards in relation to legislative requirements are complied with and applied thoroughly and equitably across the area.
  4. Effectively manage team member attendance and monitor absence levels as well as ensuring there is effective scheduling.
  5. Be the first line in any Employee relations escalations, conducting investigations and Disciplinaries when required.

Person Specification:

  • Recent experience of leading teams in a managerial role.
  • Takes ownership and responsibility for delivering own actions.
  • Excellent communication skills and ability to build positive relationships.
  • Able to think pragmatically and apply common sense to find solutions.

Benefits:

  • Company Car & Fuel Card.
  • Bonus scheme.
  • Birthday off.
  • Investment in your personal development.
  • Competitive colleague and customer referral scheme.
  • Employee Assistance Programme.
  • Regular company events.

The estimated salary for this role is £65,000 - £85,000 per annum, depending on experience. If you have the skills and passion to excel as an Area Manager - Cleaning Services, please submit your application.



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