Area Manager
4 days ago
Job Summary: We are seeking a highly skilled Area Manager - Cleaning Services to join our team at Commercial Cleaning Services Ltd. The successful candidate will be responsible for leading our teams across multiple sites, ensuring exceptional customer service and high-quality cleaning standards.
About the Role:
- Lead remote teams across multiple sites to deliver quality service and demonstrate company values.
- Work with the Customer Service Manager to resolve customer queries and complaints.
- Ensure compliance with company policies and legislative requirements.
- Effectively manage team member attendance and monitor absence levels.
- Conduct investigations and disciplinary actions when necessary.
- Ensure all colleagues receive the appropriate training for their role.
- Develop direct reports through quality feedback and coaching.
Key Responsibilities:
- Role model our values consistently with the team and client.
- Work with the Customer Service Manager to resolve customer queries and complaints.
- Ensure that all company policies and standards in relation to legislative requirements are complied with and applied thoroughly and equitably across the area.
- Effectively manage team member attendance and monitor absence levels as well as ensuring there is effective scheduling.
- Be the first line in any Employee relations escalations, conducting investigations and Disciplinaries when required.
Person Specification:
- Recent experience of leading teams in a managerial role.
- Takes ownership and responsibility for delivering own actions.
- Excellent communication skills and ability to build positive relationships.
- Able to think pragmatically and apply common sense to find solutions.
Benefits:
- Company Car & Fuel Card.
- Bonus scheme.
- Birthday off.
- Investment in your personal development.
- Competitive colleague and customer referral scheme.
- Employee Assistance Programme.
- Regular company events.
The estimated salary for this role is £65,000 - £85,000 per annum, depending on experience. If you have the skills and passion to excel as an Area Manager - Cleaning Services, please submit your application.
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